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Hilden House Reviews and Customer Feedback

Please see below a selection of our more recent Customer Reviews and Feedback about their stay with us (for older reviews please click on the TripAdvisor link at the bottom of this page or visit and

March 2015 - TripAdvisor - “Stayed here during the Cheltenham Races"

I called the Hotel on my way there to enquire about the parking arrangements. Shelly quickly told me about the permit and very kindly met me at the door to collect the permit so that i could park up without worrying about getting a ticket. The service just got better & better from there. I enjoyed some nice wine while waiting for my room ( at reasonable rates). the room was clean and well laid out. Shelly gave me a key and said that coming back after a night of partying was not aproblem as the key let me in at night time too. Most comforting as i was there to enjoy myself. Finally, i was late coming down in the morning. Aidan and Shelly still made breakfast for me despite me thinking i had missed breakfast. What a great family run Hotel, clean and friendly. My kind of place. Thanks Shelly and Aidan xx

March 2015 - TripAdvisor - “Way above expectations (and what we paid)"

Hilden House is just amazing. We got two rooms (a single and a double) and although my double was quite small (room 4) it had a massive window, big bathroom and was comfortable, quiet and luxurious. My friends room who stayed in the double (room 6 I think) was MAGNIFICENT. The breakfast was spot on too. They also give you a car parking thing to put in your window - so there's loads of parking right outside or just around the corner. It's a short walk to the center of town ... So YES we'll be back (if they let us!... and they've got availability!). Strongly recommended.

March 2015 - TripAdvisor - “What a Gem of a find!!"

My husband found this hotel through trip advisor and what a find it is!! We booked on Tuesday for a stay the following Saturday (14th March) for a mothering sunday treat for me. We arrived at mid-day and although check in was not officially until 2pm were made to feel extremely welcome by Shelley and Aiden the owners. We were given a residents parking permit so were able to park immediately outside the hotel without having to worry about finding small change to feed the meters. We left our bags with the owners and took ourselves off into the centre of Cheltenham which was a gentle, flat, 10 minute walk away with extremely easy directions given to us by Shelley. On arriving back at the hotel around 5pm, we were shown to our room and found that our bags had already been carried up the stairs for us. The room was immaculate and clean and was furnished to a very high quality and standard. We overlooked the back of the hotel and had views of the lovely courtyard area that is open to visitors. The bed was soooooo comfy!!! And a good sleep was enjoyed by both of us. Tea, coffee, water, hairdryer, bathroom toiletries were all provided free of charge and in plentiful supply; and we got the feeling that had we wanted more of anything then that would not have been a problem. Breakfast on Sunday morning was wonderful :-) The choice was extensive from cereal, fruit juices, fresh fruit, croissants, toast and a variety of cooked breakfast options. Suffice it to say that we both went for the full monty and were not disappointed!! We have no hesitation in recommending this gem of a find to anyone. Shelley and Aiden make you feel so welcome and I am sure that my husband and I will be returning again to Cheltenham. Thank you both for a lovely weekend.

February 2015 - TripAdvisor - “One night stay in garden suite!"

Stayed at Hilden house on 14th February for Valentine's Day with my boyfriend, the couple that run the hotel are very welcoming and would do anything to help you! We stayed in the garden suite and were overwhelmed with how lovely and spacious it was and that we had our own kitchen it was fantastic! The couple looked after our bags the day after before we went home so we didn't have to carry them around while we went shopping, we were very thankful for this! Had an amazing stay wish we could of stayed longer but look forward to returning, would recommend to everyone! Breakfast was delicious!

February 2015 - TripAdvisor - “Perfect every time !"

I have stayed at Hilden house many times over the past 6 months. On average once a week. I can not fault the guest house! Every week it is immaculate. Everything appears new! I have stayed in many different rooms and all looked after. Such a homely, cosy place to stay. The couple that run the guest house are so friendly and welcoming. Always pleased to see me whatever the day, time or weather ! 5 min walk from town centre yet quiet! Great quick breakfast service - nothing too much trouble for this couple..

Just a one night stay but hosts made us incredibly welcome. Very keen to ensure we had everything we needed and knew where we were going! We were partying in the town so location perfect for short stroll but at the same time you're in a very pleasant part of Cheltenham. Very kindly upgraded and lovely room with views across to hills. Although we only live 20 miles away wouldn't hesitate to return. Oh and breakfast was very good, good choice.

December 2014 - TripAdvisor - “The best stay in Cheltenham"

The Hilden never disappoints, if I need to travel to Cheltenham this is the only place to stay. The Hilden is luxurious, clean, warm and friendly hotel-esque B n B. You can park outside or around the corner with their car pass available from Aidan or Shelly.

November 2014 - TripAdvisor - “Simply charming!"

We chose this B&B because of the proximity to our daughter's dorm who is studying at the University. Our stay was 6 nights and we could not have been happier. Having never stayed at a B&B before, I was a bit apprehensive but in the end, for no reason at all! It was located within walking distance to great shopping, great places to eat and drink and the Cheltemham Racetrack. Our room was beautiful. The breakfast was delicious. The hosts, Shelly and Aiden (and Matthew on their days off), were accommodating, helpful and seem to genuinely love what they do and it showed! They made out first trip to England one we will never forget. If we ever stay at B&B again, it will be held to the high standards they have set! Room Tip: The room at the top of the stairs is beautiful and spacious.

July 2014 - TripAdvisor - “Gem of a B&B!"

Hilden House has to be in my top 3 of a very long list of B & Bs. Spotlessly clean, comfy beds, wonderful buffet and cooked breakfast, walking distance to the town centre and amazing hosts! Nothing is too much trouble. Look no further you've found the best!

July 2014 - TripAdvisor - “Really Great Stay"

Spent 6 days in Hilden House. Place is in a quiet neighbourhood close to town. Aiden and Shelly were great hosts. Room was very clean with comfortable bed. The breakfast was memorable, with the highlight being full English.

July 2014 - TripAdvisor - “Such a lovely place"

I can only advise you to stay at the Hilden house. It is a lovely characterfull place and has the most charming owners. Everything is made for your comfort and the town center is in walking distance. There are several options for breakfast, including veggie. Breakfast and WiFi are included. Have a lovely stay at the Hilden house.

June 2014 - TripAdvisor - “Lovely stay with Lovely hosts"

Spent 2 weeks May / June 2014 timeframe. Couldn't have had a better time. Aiden and Shelly were lovely. Took care of all my needs and took care of all my requests. Spent many a trip over there at other places but none of the hosts where as gracious as them. As a world traveler was fortunate to find such a gem! Will definitely stay there next time I'm over the pond.

June 2014 - TripAdvisor - “Exceptional"

I absolutely recommend this gorgeous BnB in Cheltenham. I stayed 3 nights there and I could not be more relaxed. I stayed 2 nights in their single room (room 4) and 1 night in their Penthouse suite for some extra luxury (room 8). Both rooms have wonderful views from huge windows. The beds are very comfortable, the private bathrooms are well fitted out, the showers have great pressure, and the furnishings are all carefully chosen to suit the character of the house. I did felt a bit like a princess in room 8. It was simply beautiful. The hosts Shelley and Aidan are just brilliant and so helpful with all enquiries. They know the area very well and provided great advice about what to see in the Cotswolds. The breakfast was delicious and I recommend trying the full breakfast. I loved sitting outside in their courtyard with a glass of wine and talking with the other guests. Everyone I met was so happy with the BnB. It's very close (2mins walk) to great spas that Shelley can recommend to you. I spent 3 hours one day relaxing in the spa. I am definitely making a return visit to Hilden House!

June 2014 - TripAdvisor - “Great place, Great Owners"

Six of us arranged to go to the Cheltenham Food and Drink festival and needed a place to stay. We found this terrific cosy, friendly hotel within walking distance of the town. We were treated to an experience that a lot of bigger hotels don't offer. Shelley, Aidan and Matthew were very helpful in recommending places to eat and sorting out parking etc. and even laid on some bubbly for one of our group for his birthday. Looking forward to going back in the near future.

June 2014 - TripAdvisor - “Just right"

Stayed for one night, very friendly and welcoming, ideal location for walking into town, spotlessly clean, great little sun trap courtyard garden where we sat and drank a bottle of very reasonably priced wine, breakfast good with plenty of choice and nothing was too much trouble. If we ever go to Cheltenham again we will try to book in here before looking for anywhere else.

May 2014 - TripAdvisor - “Excellent stay"

I recently stayed for one night, with three friends. It's a very nice townhouse hotel/B&B - spotlessly clean, tasteful decor. Nice rooms, comfy beds and I didn't hear any noise at night. Good location - a very short walk to Pittville Park and easy enough to walk into town. The owners can provide parking permits for on road parking nearby, which was a bonus, as was free wifi. Breakfast was excellent, cereals/muesli and very fresh fruit, alongside a good selection of cooked to order breakfasts. The owners were friendly, and made an excellent suggestion for our dinner venue (the Storyteller, just down the road) but not in any way intrusive. All in all an excellent stay and very good value.

May 2014 - TripAdvisor - “Quality - Highly recommended"

Stayed for one night, booked on line, and on a friendly, welcoming arrival was upgraded to a twin bedroom. Excellent size - spotlessly clean with comfortable bed, quality bedding, soaps etc and a large flat screen TV. Very good breakfast with plenty of choice from fresh fruit, yoghurts, cereal etc and a freshly cooked "full english". Great location 5 mins from the high street. Would highly recommend..

May 2014 - TripAdvisor - “Excellent small hotel in central Cheltenham"

This was a really nice hotel 5 minutes walk from the centre of Cheltenham. Shelley and Aidan were lovely, helpful and charming. The hotel was scrupulously clean and the room was immaculate and very quiet. And nice to have a decent sized bathroom after some of the cupboards you can get! Breakfast was excellent too. Recommended.

April 2014 - TripAdvisor - “lovely, peaceful and cosy"

Absolutely lovely place to stay, ever so peaceful and cosy - and I'm immensely grateful to the owners for getting up at the crack of dawn on a Sunday to cook me a hearty breakfast at 7.30am, an hour earlier than breakfast is supposed to start, since I had to get to the weigh-in for a powerlifting competition at 8am. Lovely breakfast, set me up very well for the day. I hope I can return soon for a little holiday

Febuary 2014 - TripAdvisor - “Excellent Find : Great Accomodation, Location & Service"

Hilden House is a charming period Georgian townhouse within walking distance of Cheltenham town. It is also well positioned for a more energetic yomp to the racetrack, as the droves of people passing down Evesham Road on Gold Cup week are testimony to. The rooms have been furnished with careful and respectful eye to its Regency heritage , whilst at the same time that essential mod-con 'wifi' is available throughout , and at no extra charge. What makes Hilden House truly superlative however is the outstanding service you will receive from its managers Shelley & Aidan McGonigle. My top marks go to Hilden House for quality, location and service. As a frequent business traveller to Cheltenham over the years, I have returned to Hilden House each time , and would recommend it to business and recreational travellers alike.

January 2014 - TripAdvisor - “Excellent stay in a charming B&B"

I had travelled up from London to help my parents move into a new property in Cheltenham. Unfortunately, due to a disaster with the removal company, we were forced to seek alternative accommodation for the night. What luck that we found Hilden House, who couldn't have been more accommodating or helpful; they bent over backwards to ensure that we were looked after and had an excellent stay. The rooms were both spotless and incredibly comfortable and the staff were warm, friendly and genuine, not to mention the location which is ideal for the centre of town. Despite being in a rush the next day, and therefore checking out before the start of the breakfast service, the owners were keen that we didn't miss out and so opened the breakfast rooms up early for us. The breakfast was delicious and the owner even stopped to chat to us while we were eating. I would definitely recommend to anone thinking of staying in Cheltenham.

January 2014 - TripAdvisor - “What a Great find"Arrived there on a rainy afternoon. Initially worried because couldn't see anywhere to park but upon ringing the hotel was assured that once you park up - they give you a permit to display in your car The welcome to this lovely building was warm and genuine from the husband and wife owners. We gasped when we saw our rooms - they were not just spacious but gorgeously decorated too. Clean, warm and well lit with lots of thoughtful detail in mirrors,lighting, tea/coffee and cosmetics. The owners were very helpful with suggestions of where to eat. We went to the movies as it's just a five minute walk from the main High Street and Cineworld - so location wise - perfect for us. Breakfast in the morning - perfect poached eggs, fresh produce and juices. Faultless. We loved our stay - both our rooms were superb. Just wish we'd been there for longer. A real treat.

December 2013 - TripAdvisor - “Superb lovely hospitality" My fiance and myself stayed here for 3nights over the Christmas break. We were upgraded at no extra cost. The room was very spacious and comfortable especially the super size bed. We had a great night sleep. Breakfast was excellent. Location was great for town centre, race course etc. Will definitely be returning as shelley and aiden are excellent friendly hosts.

November 2013 - TripAdvisor - “Super Stay" This is our second trip to this fantastic B&B, would highly recommend it & will definitely be going back! Our accommodation was perfect. The hosts, Shelley and Aidan were extremely helpful and friendly, and the breakfast in the morning was delicious, everything was cooked perfectly. The location is also super – it’s close to the racecourse and is only a very short walk into the centre of town. Thanks for a wonderful stay!

October 2013 - TripAdvisor - “Friendly cosy comfort with excellent food"

I really enjoyed my stay at Hilden House. Shelly was really helpful fitting in with my arrival and departure times and very welcoming. The hotel is in an excellent location for the town centre. My room was spotless, cosy and very nicely decorated. Aiden cooks a fabulous full English breakfast.

I definitely want to return next year.



October 2013 - TripAdvisor - "Excellent B&B in great location"

This is a really friendly and cosy B&B in a perfect location for visiting Cheltenham. Upon arrival the owners were immediately very welcoming and provided us with useful info about the town and surrounding area which was great. The breakfast was lovely and there was lots of choice - I thoroughly recommend Hilden House for anyone visiting Cheltenham



September 2013 - TripAdvisor - "I only have good things to say about this place"

If you are looking for a base from which to explore the Cotswolds, you really can't do much better. You will be very well taken care of by Aiden and Shelley in this beautifully decorated Regency style house located a reasonable distance from the Cheltenham high street. Rooms are comfortable and well-appointed. And the breakfasts are hearty, with numerous hot choices - I loved the salmon and eggs. Perhaps the best aspect, however, is the personal attention that Aiden and Shelley provide their guests. It's almost like staying with friends. By the way, if you are looking for a guided tour of the Cotswolds, Shelley can recommend a gentleman who is a Cotswolds native and knows the area inside out, for a very reasonable price. I would stay here again and recommend it highly.



August 2013 - TripAdvisor - "Gem of a place"

I recently stayed here for 1 night when my business trip had to be extended. Recommended by the previous hotel I was staying at and only booked on the day I was staying I found Hilden House friendly and of a very good standard. On my arrival that evening around 6 pm, I was greeted by a lovely friendly gentlemen who showed me to my room and explained some of the features of the room ( how to operate the shower, lights etc) a great touch. My room was at the back of the house on the first floor and was quiet and not overlooked. Bed was very comfortable, shower was powerful, toiletries provided, good size television and I got a great nights sleep. Breakfast selection was very good, I chose smoked salmon and scrambled eggs on a muffin which was totally delicious! My stay was great and I would not hesitate to stay again. Thank you for a great night


May 2013 - TripAdvisor - "The B&B that will spoil you for any others forever"

My husband and I were planning on attending a family event in Cheltenham and assumed we would stay with my in-laws. Wrong--they'd already promised their spare rooms to others. So, at the last minute, we had to quickly search for a room. Many places were fully booked, but Hilden House had one room left and we snatched it.
What a lucky find! The room was charmingly appointed without being fussy. We were a bit concerned that our room fronted on the main road, but the glazing was such that we didn't hear a thing of any traffic. The host here was highly personable and even kept the bar open for us a bit after his normal closing time so my husband could try a beer he'd never had before.
Breakfast made the whole stay even more special. Everything was first-rate: good quality yogurt and jams, and the fresh fruit included fresh berries out of season, not the usual tinned fruit or sad little apple and banana salads you mostly get this time of year. And that doesn't count the cooked to order full English breakfast, made with the best quality ingredients and cooked with care. Believe me when I say that I have stayed in literally dozens of B and B's over the years in Britain and I have never had a better breakfast. (OK, in the interests of full candor, I should say that the coffee was somewhat weak, but I've found that British people generally like it that way, so that's more of a personal opinion. Anyway, stick with tea in the UK--play to their strengths!)
Overall, our stay was delightful. Next time we come to Cheltenham, I wouldn't even bother asking my in-laws if we can stay with them. Not if the Hilden House has a room for us!

December 2012 - TripAdvisor - "Deserves its status"

" Just back, stayed for one night 1st Dec with another couple. Completely deserves it's great reviews, wouldn't hesitate to stay here. Perfect location, rooms small but perfectly formed, most importantly lovely and cosy warm (temps dropped this weekend to sub zero but got back in at midnight and it was lovely and warm). Breakfast, just as the others have all said ..... Wonderful!"

November 2012 - TripAdvisor - "Beautiful base in an elegant city"

"There are some hotels that just "belong" to the city they are in and Hilden House is one of them - just so Cheltenham! I loved staying at Hilden House for 3 nights in early October. My room was so elegant and classically English. Very feminine without the frills and chintz. Beautiful breakfast, in the wonderful breakfast room presided over so warmly and professionally by Shelley. I loved sitting by the window enjoying the garden and the view of the elegant Regency houses opposite. Gorgeous biscuits on the tea tray in my room, cute little bar, special touches everywhere. Perfect location for walking everywhere."

September 2012 - TripAdvisor - "Superbly managed. Excellent accommodation and breakfast in a great location"

"We spent 4 nights at Hilden House & could not fault it. Breakfast was freshly made & the menu extensive. Our room was lovely. Quiet, overlooking the courtyard. Easy walk into the centre of Cheltenham was a bonus too. We would definitely stay here again. All the management were welcoming & made our stay so pleasurable! "

June 2012 - TripAdvisor - "Wonderful stay & even more wonderful hosts!"

"Shelley and Aidan were very welcoming and friendly, nothing too much trouble. The room was spotless and decorated to a very high standard. Breakfast was served in a beautiful dining room and was absolutely first class !! The Hotel is situated within easy walking distance from shops, restaurants etc."

May 2012 - TripAdvisor - "Amazing Escape"

"Staying in Hilden House is like being home. Shelley and Aidan are very warm and friendly from
the first step into their house. They have time for small chats, to give advice for almost every
question; where to eat, what to do in Cheltenham and surroundings, what to see. The house and the garden are the reflection of two people, who put all their love and knowlidge into the
property. All i have to say: Go and experience for yourself."

May 2012